Privacy Policy

1. Data We Collect

• Identity & contact: name, email, phone, address, ID details.
• Driver info: driver's license, age, nationality (as required by law).
• Booking & rental details: pickup/return, locations, vehicle, payments.
• Technical data: device, browser, IP, cookies (see Cookies section).
• Communications: support messages, WhatsApp booking details.

2. How We Use Your Data

• To process bookings, payments, deposits and manage your rental.
• To comply with legal obligations (e.g., traffic fines, insurance claims).
• To improve services, prevent fraud, and ensure vehicle security.
• To communicate updates, confirmations, and service notices.

3. Legal Bases

Contract performance, legitimate interests, consent (where required), and legal obligations.

4. Sharing Your Data

• Payment processors and banks (for payments & deposits).
• Insurance providers and claims handlers (for coverage & incidents).
• Authorities (e.g., police/traffic) as required by law.
• Cloud hosting, analytics, and communication providers under contract.

5. International Transfers

We may process data in and outside the UAE. Where required, we use safeguards such as contractual clauses.

6. Data Retention

We retain data for as long as needed to provide services, meet legal requirements, and resolve disputes.

7. Your Rights

• Access, correction, deletion (subject to legal constraints).
• Objection/restriction to certain processing.
• Withdrawal of consent where processing is based on consent.

8. Cookies

We use cookies for authentication, preferences, and analytics. You can manage cookies in your browser settings.

9. Security

We implement technical and organizational measures to protect your data. No method is 100% secure; report concerns to us immediately.

10. Contact

Email info@dali-auto.com.

11. Changes

We may update this Policy; we'll post the latest version here with the effective date.